Privacy Policy

Matrix.com Privacy Policy (Updated February 21, 2013)

Privacy Policy

Matrix is a division of L'Oreal USA, Inc. ("Matrix", "L'Oreal USA, "We" or "Our") and has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website and any services, mobile apps, or tools available through it (Collectively, the "Site"). Your use of the Site constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.

Information Collected

Automatic Collection of Anonymous Information

When you visit the Site, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet (such as "aol.com" or "earthlink.net"), the date and time you access the site, the pages you access while at the Matrix website, and the internet address of the website, if any, from which you linked directly to the Matrix site. This information is not personally identifiable.

Personally Identifiable Information

Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to matrix.com that identifies you individually.

MyMatrixFamily.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want Matrix.com to obtain any personally identifiable information about you, do not submit it.

You can visit and browse the Site without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. MyMatrixFamily.com may collect personally identifiable information about you from its website by methods such as the following:

Registration Forms - If you are offered the opportunity to enter a promotion, to become a registered user of the Site, or to opt-in to receive Matrix information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password.

User Generated Content - The Site offers a platform for you to post comments, pictures, and personal information about yourself if you choose to share it with the community. Matrix reserves the right to use this information to promote the website. Matrix will not be held liable by any user generated content or any disclosures you make, including any personal information, through such content.

Transactions and Activity - If you become a registered user or if you conduct transactions through the Site we collect information about the transactions you engage in while on the website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

Email and other voluntary communications - You may also choose to communicate with the Site through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.

Mobile: When you download or use Our Mobile apps, we may receive information about your mobile device, including a unique identifier for your device. Some services on our mobile apps make use of location-based data. We may use information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. If you allow these services, we will collect information about the Wi-fi routers closest to you and the cell IDs of the towers closest to you. We use this information to provide the requested location-based service, not to identify you.

Information We Receive from Third Parties: We may receive information about you from third parties. For example, if you are on another web site and you opt-in to receive information from us, that web site will forward to us your e-mail address and other information about you so that we may contact you as requested. You may also choose to participate in a third party application or social media site through which you allow us to collect (or the third party to share) information about you, including Personal Information.

We might also receive information about you from outside records from third parties to enhance our ability to tailor our content, products and services that we believe may be of interest to you. We may combine the information we receive from these third parties with information we collect through the Sites.  If we combine such demographic or other information with Personal Information we treat the combined information as Personal Information.

Information Use

Matrix.com may use the personally identifiable information collected through its website primarily for such purposes as:

  • helping to establish and verify the identity of users;
  • opening, maintaining, administering and servicing users' accounts or memberships;
  • processing, servicing or enforcing transactions and sending related communications;
  • providing services and support to users;
  • improving the website, including tailoring it to users' preferences;
  • providing users with product or service updates, promotional notices and offers, and other information about Matrix and its affiliates;
  • responding to your questions inquiries, comments and instructions;
  • maintaining the security and integrity of its systems.

Matrix.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its website. Matrix.com may also use aggregated anonymous information to provide information about its website to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.

Sharing of Information

We do not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you.  We may share your Personal Information with third parties that perform functions on our behalf (or on behalf of our partners), such as companies or individuals that: host or operate our Sites; analyze data; provide customer service; advertisers; sponsors or other third parties that participate in or administer our promotions or provide marketing or promotional assistance (such as in connection with winner selection, prize fulfillment, and as required by law, such as on a winners list Matrix may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as Matrix's business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Matrix, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.

Children's Privacy

This website is directed toward and designed for use by persons aged 13 or older. Matrix.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom Matrix.com knows to be under the age of 13. Matrix.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Matrix.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Matrix otherwise has reason to believe is, under the age of 13, Matrix.com will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from Matrix.com files by contacting us at Support@mymatrixfamily.com.

Cookies and Advertisers

The Matrix website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience.

A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow MyMatrixFamily.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.

The advertisers and/or other content providers that may appear on this website may also use cookies that are not sent by the Matrix website. Such ads or content may contain cookies that help track and target the interests of users of this website in order to present "personalized" advertisements or other messages that the user might find interesting. Matrix is not responsible for any such cookies.

Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.

External Links

The Matrix website may contain links to other websites, including those of advertisers or third party content providers who offer downloads on Matrix.com. Please be aware that Matrix is not responsible for the privacy practices or the content of other websites. Websites that are accessible by hyperlinks from the Matrix website may use cookies [link to "Cookies" section]. Matrix encourages you to read the privacy statements provided by other websites before you provide personally identifiable information to them.

Security

Matrix.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from MyMatrixFamily.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. MyMatrixFamily.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

Choice/Opt-Out

In order to provide service to you, Matrix.com will send you communications related to your transactions, security or the administration of its website. From time to time, MyMatrixFamily.com and its affiliates may also wish to send you other messages or updates about matrix.com, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from Matrix.com and its affiliates, please send an email containing your request to Support@mymatrixfamily.com.

Changes to the Privacy Policy

Matrix.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, MyMatrixFamily.com will post a notice on its homepage and a link to the new policy.

Contacting Us

If you have questions about this privacy statement, the information practices of Matrix.com or your dealings with Matrix.com, please contact Matrix Consumer Affairs, P.O. Box 832, Clark, NJ 07066 or call Consumer Affairs at (888) 777-6396.


Copyright © 2013 L'Oréal USA, Inc. All trademarks registered. All rights reserved. In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction or redistribution of the elements that make up the Matrix website, in whole or in part, is strictly prohibited.

All of the brands cited herein are registered trademarks.

Matrix is happy to welcome you to its website. While Matrix has endeavored to ensure the accuracy of the information accessed via the website, Matrix does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website, and declines all responsibility for technical inaccuracies or other errors. Matrix declines all responsibility for any difficulties encountered in accessing the Site or for any communication line failure.